Easily facilitate orders placed via phone enabling seamless order placement on behalf of customers.
Phone Orders (Draft Orders)
Navigate to https://partner.localexpress.io/order
Select "Orders" from the main menu.
Choose the "Draft orders" section of the store.
Locate the "Create Draft Order" option on the top right side. This feature enables placing orders in our system for customers who request it via phone.
To create the order, click "Browse" and select the desired items.
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Click Close button
Enter customer information: fill in the customer's full name, phone number, and email address. Optionally, add notes for internal use during collection.
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Proceed with other steps of the order. In the payment section, select the "Delivery Option."
Choose the delivery method, specify the delivery time and date, and decide how customers will be notified. Click apply to confirm.
Apply a coupon if applicable.
Click Close button
There are two options for payment: "Pay Now" or "Send Payment Link."
The "Pay Now" option lets you complete the order on the customer's behalf, provided they share their card information.
Selecting "Send Payment Link" sends a payment link to the customer, allowing them to place and pay for the order. Until the order is paid, this is a Draft Order. Once it is paid, it will show up in the regular order list.